We Are Dedicated to Helping You!Here at BuyPCdirect.com™ we are dedicated to providing the highest levels of customer service through continually exceeding our customers expectations. As part of this dedication, below is a list of BuyPCdirect.com™ contact resources that will help expedite correspondence with our company. info@buypcdirect.com For correspondence regarding issues and questions of your recent order that has not shipped. Please note that tracking information is not available until one day after shipment. sales@buypcdirect.com For correspondence regarding bulk, government and education purchasing. vendor@buypcdirect.com For correspondence associated with becoming a buypcdirect.com™ Partner and Supplier. rma@buypcdirect.com For correspondence regarding all the product(s) return. To request an RMA number for the return of a product, please read our RMA Policy and fill out the RMA Request Form. ebay@buypcdirect.com For correspondence regarding all the eBay auction(s) and eBay Store. Mailing Address:Hours of Operation: BuyPcDirect.com1829 South BroadwayLos Angeles, CA 90015Hours: 9am 5pm Mon-Fri PST -- We are close on weekend